Support

Write to hallo@lumencircle.ch or call +41 76 211 00 10. A person answers. Name your device and the iOS version — that saves a follow-up question.

The Hue Bridge is not found

• Bridge and device have to be on the same Wi-Fi. A guest network does not count.
• iOS asks once about the local network. If that was declined, it sits under Settings → Lumen Circle → Local Network.
• After tapping “Connect Bridge” you have two minutes to press the round button on the Bridge. The app counts the seconds down.
• Still nothing: Settings → Energy → Reconnect.

A light shows “?” instead of a consumption figure

Then the Powercalc library does not know this model — with Hue smart plugs that is the normal case, because the Bridge does not know what is plugged into them. The app then calculates with a fallback value and says so.

The leaving alert does not arrive

It needs two things: location access set to “Always” and a stored location. Both sit under Settings → Leaving; the app also shows there whether iOS is really watching the zone. If the permission is missing, a button leads straight into the iOS settings.

The screen saver does not appear on the iPhone

It is tied to Keep screen awake and shows up on the iPad and on the Mac. On the iPhone the app is a remote control and does not go idle.

The outdoor temperature is missing from the screen saver

It comes from a temperature sensor in your home that is assigned to no room — that is how the app tells outside from inside. If there is no such sensor, the line is left out; the app has no other source for it. The same goes for the wattage below it: it appears once the energy meter is running, that is, once the Hue Bridge is connected. Both apply to the strip above the dashboard as well.

Subscription, billing, cancellation

The subscription runs through your Apple ID, not through us. You cancel, see the price and find the receipts under Settings → your name → Subscriptions. Apple handles refunds, through reportaproblem.apple.com. On a new device you fetch the subscription with Restore purchase.

Resetting everything

Right at the bottom of Settings there is Factory reset. It clears all settings, disconnects the Bridge and deletes the metered values. Your lights, rooms and scenes stay untouched — they belong to HomeKit and the Bridge, not to the app.

Provider

Philippe Froehly, Schupfarterstrasse 6, 5074 Eiken, Switzerland
hallo@lumencircle.ch · +41 76 211 00 10